Refund policy
At Shagun Fashion Collection, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the policy outlined below.
1. 7-Day Return Policy
We offer a 7-day return and exchange window from the date your order is delivered.
To be eligible for a return or exchange, please contact us within 7 days of receiving your order.
Requests submitted after this period may not be accepted, except where required by applicable law.
2. Return Eligibility
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Be returned with its original packaging and any tags or accessories, where applicable.
- Not show signs of wear, damage, alteration, or misuse after delivery.
We reserve the right to inspect returned products before approving a return or exchange, subject to applicable law.
3. Return Shipping
Shagun Fashion Collection will cover the return shipping cost for eligible, approved returns.
Please contact us before sending any product back so that our team can provide the appropriate return instructions. Returns sent without prior coordination may experience delays.
4. Exchanges
Exchange requests must be submitted within 7 days of delivery.
Exchanges are subject to product availability. If your preferred product or size is unavailable, our customer support team will assist you with the available options.
The returned product must meet the return eligibility requirements stated in this policy.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide your order details and clear photographs of the product, where possible, to help us assess the issue.
We will review your request and arrange an appropriate resolution in accordance with applicable law.
6. Refund Policy
Once your return has been received and inspected, we will inform you whether your refund has been approved.
Approved refunds will be processed through the original payment method, where possible. The time taken for the refund to appear in your account may depend on your bank or payment provider.
If a refund cannot be issued through the original payment method, we will contact you to discuss an appropriate alternative, subject to applicable law.
7. Non-Returnable Conditions
A return or exchange may be declined if the product:
- Has been worn, used, washed, or damaged after delivery.
- Is returned without its original packaging or applicable accessories.
- Shows signs of misuse or alteration.
These conditions do not limit any rights or remedies available to customers under applicable law, including rights relating to defective, damaged, or incorrectly supplied products.
8. How to Request a Return or Exchange
To request a return or exchange:
1. Contact Shagun Fashion Collection within 7 days of delivery.
2. Provide your order number and the reason for your request.
3. Share photographs or other supporting information if the product is damaged, defective, or incorrect.
4. Wait for our team to provide the return instructions.
5. Follow the instructions to complete the return or exchange process.
9. Contact Us
For return, exchange, or refund assistance, please contact Shagun Fashion Collection through the contact details provided on our website.
Please include your order number in your message so we can assist you efficiently.
Thank you for shopping with Shagun Fashion Collection.
Email: info@shagunfashioncollection.com
Phone:+91 9839947793
Business 23/394 BABA SURDASH COLONY TILPAT FARIDABAD 121003 Haryana
Website: https://shagunfashioncollection.com